FAQ
FREQUENTLY ASKED QUESTIONS
Everything you need to know about working with Coach RU. Can’t find the answers you're looking for?
GETTING STARTED
Q. What is online fitness coaching
A. This gives you structured training and guidance without needing to train with me in person. Personalized programing, accountability, check-ins and support.
Q. How do I receive my workout program?
A. After you purchase a program, you’ll receive an email with a download link, download your program, save it to your device, and you're ready to start training.
Q. What happens after I purchase?
A. After purchasing, you’ll receive necessary information and/or digital materials to begin. For coaching, you’ll complete the required intake information so I can better understand your goals, experience, and needs.
Q. How do I get started?
A. Choose the service that best fits your goals, complete your purchase, complete any required intake information, and follow your program. From there you can get to work.
PROGRAMS VS COACHING
Q. What’s the difference between program and coaching?
A.A program gives you the plan. Coaching gives you the plan plus personalized guidance, accountability, check-ins, and support.
Q. Do I need a gym?
A. Not always. Equipment requirements depend on the program you choose.
Q. Do you provide nutrition guidance
A. Yes. coaching includes general nutrition education and guidance to support your fitness goals.
Q. How does communication and support work?
A. Coaching clients receive messaging support during business hours, with responses typically within 24-48 business hours.
POLICIES & INFORMATION
Q. Can I cancel my coaching?
A. Yes. Monthly coaching can be cancelled by provided written notice before your next billing date.
Q. Do you offer refunds?
A. All purchases are final. Refunds are not provided. ‘‘Take accountability’’
Q. What if I have an injury or medical condition?
A. Please disclose any relevant conditions or injuries before training. Medical clearance may be required.